TERMS AND CONDITIONS OF SALE

Last updated: December 2025

These Terms and Conditions of Sale (“Terms”) govern the purchase of products (“Products”) from 5M Studio LLC, a Delaware limited liability company (“5M,” “we,” “us,” or “our”), through the website www.5-m.com (the “Website”).

By placing an order, you agree to be bound by these Terms.

1. General Provisions

These Terms apply to all sales of Products made through the Website and form a legally binding agreement between you (“Customer,” “you”) and 5M.

Purchases are permitted for personal use only. Commercial resale or professional use is prohibited.

You must be at least 18 years of age, or the age of majority in your jurisdiction, to place an order.

5M reserves the right to amend these Terms at any time. The version in effect at the time of purchase shall apply.

2. Products

Product descriptions, images, and specifications are provided for informational purposes only. Minor variations in color, finish, materials, or appearance may occur.

All Products are subject to availability. 5M reserves the right to modify or discontinue Products at any time without notice.

3. Prices

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

Prices exclude shipping costs, taxes, customs duties, and import fees, which may be applied at checkout or by local authorities.

5M reserves the right to correct pricing errors and cancel orders placed at incorrect prices.

4. Orders

Orders are placed through the Website. Order confirmation does not constitute acceptance.

5M reserves the right to refuse or cancel any order, including in cases of suspected fraud or inaccuracies.

5. Payment

Payment must be made in full at the time of purchase.

Payments are processed securely through Shopify and its authorized payment providers. 5M does not store payment card details.

6. Shipping

5M ships worldwide. Delivery times are estimates only and are not guaranteed.

International shipments may be subject to customs inspections, duties, or taxes, which are the responsibility of the Customer.

7. Intellectual Property

All intellectual property rights related to the Website and Products are owned exclusively by 5M Studio LLC.

No reproduction or use is permitted without prior written consent.

8. Disclaimer of Warranties

Products are provided “as is” and “as available,” without warranties of any kind, express or implied.

Statements regarding comfort or ergonomics are not medical advice.

9. Limitation of Liability

To the fullest extent permitted by law, 5M shall not be liable for indirect or consequential damages.

5M’s total liability shall not exceed the purchase price of the Product.

10. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

11. Contact

5M Studio LLC

Email: 5M@5-m.com

PRIVACY POLICY

Last updated: December 2025

This Privacy Policy describes how 5M Studio LLC (“5M,” “we,” “us,” or “our”) collects, uses, and protects personal information when you visit or make a purchase from www.5-m.com (the “Website”).

Information We Collect

When you visit the Website or place an order, we may collect the following personal information:

• Name
  
• Email address
  
• Billing and shipping address
  
• Payment information (processed securely by Shopify and its payment providers)
  
• IP address and browser data
  
• Order history
  

How We Use Personal Information

We use personal information to:

• Process and fulfill orders
  
• Communicate with customers regarding orders or inquiries
  
• Improve Website performance and functionality
  
• Comply with legal and regulatory obligations
  

Sharing Personal Information

We share personal information only with trusted third parties necessary to operate our business, including:

• Shopify
  
• Payment processors
  
• Shipping carriers
  
• Analytics and performance service providers
  

We do not sell personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Website, analyze traffic, and improve user experience.

Cookies may collect information such as IP address, browser type, and interaction data. You may disable cookies through your browser settings; however, some Website features may not function properly.

For users located in the European Union or United Kingdom, cookies are used in accordance with applicable data protection laws.

Your Rights

Depending on your location, you may have the right to:

• Access personal information we hold about you
  
• Request correction or deletion of your personal information
  
• Opt out of marketing communications
  

California residents have rights under the California Consumer Privacy Act (CCPA/CPRA).

EU and UK residents have rights under the General Data Protection Regulation (GDPR).

Data Security

We take reasonable measures to protect personal information; however, no method of transmission or storage is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on the Website.

Contact

For privacy-related inquiries or data requests, contact:

5M@5-m.com

SHIPPING & RETURNS

Last updated: December 2025

This Shipping & Returns Policy applies to all orders placed through www.5-m.com.

SHIPPING

Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Delivery

We ship worldwide. Delivery times are estimates only and are not guaranteed.

International Orders

International shipments may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

5M is not responsible for delays caused by shipping carriers, customs authorities, or events beyond our control.

RETURNS & REFUNDS

Return Window

Returns are accepted within 14 days of delivery.

Eligibility

To be eligible for a return:

• Items must be unused
  
• Items must be in original condition
  
• Items must be returned in original packaging
  

Final sale items are not eligible for return.

Refunds

Once a return is received and inspected, approved refunds will be issued to the original payment method.

Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact 5M@5-m.com within 48 hours of delivery with supporting photos.

How to Initiate a Return

To request a return, contact:

5M@5-m.com